AVOXI Deployment Summary: Improvements to limited agent role and call recording What’s NEW Limited Agent role: This new role gives contact center managers the ability to configure agents that have limited access/capability.

Release Notes include new features, enhancements and bug fixes.

AVOXI Genius Deployment Summary: Improvements to call forwarding and audio.

AVOXI Genius Deployment Summary:  NEW agent timelines, auto-answer, and support access tools.

AVOXI Genius Deployment Summary: Improvements to outbound call reporting and inbound queue reports.

AVOXI Genius Deployment Summary: NEW Call recording and retention rules New Releases & Enhancements Call Recording Rules and Retention:  *NEW FEATURE* You can now set recording rules and storage retention period inbound, outbound and internal call recordings Inbound Call Recording: Recording ON/OFF and retention rule can be set per phone number .

AVOXI Genius Deployment Summary: Enhancements to webphone ringing, outbound call details, analytics, and reporting What’s NEW: Webphone ringing enhancements  Web browsers like Chrome and Firefox can sometimes block or alter the ringing sound/ alerting for Genius webphone.

AVOXI Genius Deployment Summary: NEW CRM screen pop and call indicators in activity logs.

AVOXI Genius Deployment Summary: NEW Call controls and enhanced call direction, and number reports What’s NEW “Disconnect Call” option added to Attendant This new feature allows the Attendant to do hangup/disconnect calls.

AVOXI Genius Deployment Summary: NEW click-to-dial feature launch and enhancements to CRM screen pop and agent reports.

AVOXI Genius Deployment Summary: Enhancements made to click-to-dial, agent reports, queue activity, user roles, and licenses.

AVOXI Genius Deployment Summary: NEW personalized prompts, greetings, and music files.

AVOXI Genius Deployment Summary: Improvements to webphone, queue, and agent reports What’s NEW Webphone Keypad now features dial-friendly alphabets to go along with the digits.

AVOXI Genius Deployment Summary: NEW Disposition reports and enhancements to all queue page.

AVOXI Genius Deployment Summary: NEW Genius Navigation bar and additional enhancements made to our analytics, IVR, and webphone.

AVOXI Genius Deployment Summary: NEW User Queues; CRM Salesforce Integrations and enhancements to call recordings, queues, and audio files.

AVOXI Genius Deployment Summary: Enhancements made to User Queues Enhancements Added tooltip on User Detail page-> User Queues  “Time Since Last Call" metric was only showing up for 2 agents in any queue, this was enhanced so it shows up for all agents within a queue.

AVOXI Genius Deployment Summary: NEW Outbound caller ID and Integrations app store.

AVOXI Genius Deployment Summary: Enhancements to Integrations, IVR, Outbound caller ID within the webphone, and Call Queues Enhancement Integrations: We improved the CRM Integration configuration  Virtual Attendant: Improved the Attendant (IVR) setup page Webphone: Added type-ahead search in the webphone under the Outbound Caller ID section  Updated.

AVOXI Genius Deployment Summary: NEW Live Dashboard, Zoho Integration, enhanced table layouts, and user directory in the webphone.

AVOXI Genius Deployment Summary: NEW Genius annual plans, billing page redesign, call queues to add to the user page, IVR enhancements, and adjustments made to live dashboards.

AVOXI Genius Deployment Summary: NEW Share Reports, Friendly Names for Numbers, Zoho and Dynamics Integrations What’s NEW NEW  Friendly Names for Phone Numbers Friendly Names for Phone Numbers helps you better identify your phone number (example: Support Main, AU Sales).

AVOXI Genius Deployment Summary: NEW Zendesk integration.

AVOXI Genius Deployment Summary: NEW Zendesk integration.

AVOXI Genius Deployment Summary: Enhancements to performance and stability.

AVOXI Genius  Deployment Summary: NEW Live Teams Dashboard, NEW Ring Time, and Free Unlimited Call Recording Storage.

AVOXI Genius Deployment Summary: Team Voicemail email format update Enhancements Team Voicemail Team Voicemail email format has been updated, the email subject now includes the "Team Name" making it easier to filter, organize, and work with.

AVOXI Genius  Deployment Summary: New 3-Way Conference Calling and a Teams Summary Page.

AVOXI Genius  Deployment Summary: NEW Hubspot Integrations and improvements to call quality and reliability.

AVOXI Genius  Deployment  Summary: NEW Integrations for all your Business Apps, Call Quality feature, and Hubspot automatic call logging.

AVOXI Deployment Summary: This week we launched our NEW Scheduled Reports and made minor adjustments to the Webphone.

AVOXI Genius Deployment Summary:  This week we launched NEW Intercom Integrations, Service Level, and Scheduled Report Summary   What’s NEW NEW Intercom Integration   Genius-Intercom integration allows users to consolidate customer information and interaction history within Intercom with one easy click.

AVOXI  Deployment Summary:   NEW   FreshDesk integration,  enhancements to Scheduled Reports, and Team Activity Logs.

AVOXI Deployment Summary: NEW  Pipedrive integration, enhancements to Intercom chat, and scheduled reports.

AVOXI Deployment Summary:   NEW  HelpScout Integration, enhancements to Live Teams and Scheduled Reports.

AVOXI Deployment Summary:   NEW  AVOXI-ActiveCampaign Integration and enhancements to Scheduled Reports.

AVOXI Deployment Summary:   NEW  AVOXI-ServiceNow Integration and enhancements to CSV file download capabilities.

AVOXI Deployment Summary:   NEW  Queue Callback and enhancements to Scheduled Reports.

AVOXI Deployment Summary:   NEW  Custom Roles and enhancements to Scheduled Reports, Numbers Page, Integrations, Live Teams Dashboard, and Audio updates.

AVOXI Deployment Summary:   NEW AVOXI-Odoo  integration, configurable prompts for Queue Callback, and additional enhancements to analytics reports and call audio.

AVOXI Deployment Summary:   NEW Bulk User Import  feature, queue callback, abandoned call, and report enhancements.

AVOXI Deployment Summary:  This week we launched our NEW External recording feature and new role permissions for outbound dialing and auto answer.

AVOXI Deployment Summary:  This week we launched enhancements to Analytics reporting and adjustments to Outbound Caller-ID, Whisper, and Blind transfer.

AVOXI Deployment Summary :  This week we launched External Storage and made enhancements to our Bulk User Import Tool.