AVOXI Genius Deployment Summary: Enhancements made to click-to-dial, agent reports, queue activity, user roles, and licenses.
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Click to Dial behavior when already on a call
Enhanced logic to prevent a new call from being placed via click to call when the user is on a current call.
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Agent Report
Added tooltips for metrics shown in Agents report and added more metrics to report on queue calls, direct inbound, and direct outbound calls for agents.
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Filtering in Queue Activity
- Fixed an issue with filtering on multiple call queues in the Queue Activity page.
- The results should now show the correct set of calls.
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User Role/License change information
In order for a role or license change to take effect for any user, a log-out/ log-in is required by that user.
A friendly tooltip is now shown with this information on the User Detail page.
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Agent status stuck in *busy* status
Fixed issue where agents could remain in *busy* status after a call ends
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Agent report whitespace issue
Fixed issue where the agent time in “Answering call dispositions” showed up as whitespace in Agent Activity Timeline.
The “Answering call dispositions” status is a pause status and is now reflected correctly.
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Call Recording quality
Enhancements made to call recording to address quality issues in recordings.