AVOXI Genius Deployment Summary: Enhancements to webphone ringing, outbound call details, analytics, and reporting

What’s NEW:

• Webphone ringing enhancements 

  • Web browsers like Chrome and Firefox can sometimes block or alter the ringing sound/ alerting for Genius webphone.
  • With this release, we handle that better and play an audible ring to the webphone when an incoming call alerts the user.
  • If the webphone is in a state where it cannot play an audible ring, a quick pop up message is displayed to the user so they can “reload“ the webphone. 

• Call Date and time for outbound calls

  •  In the call detail, modal was showing the end time, this has been fixed to show the call start time.

• Analytics and Reporting

  • Drill down from a specific "Number" report page to Company activity

  • Agent reports show outbound calls placed by agents as well.

  • It can also be filtered by queues to see call metrics for the agents who are a member of that queue

• User status fixes 

  • A fix for an issue when users were seeing incorrect status (ex: on a call even after the call ended)