AVOXI Genius Deployment Summary: NEW personalized prompts, greetings, and music files. We also launched enhancements to agents activities reports and analytics

What’s NEW

• Personalized prompts, greetings and music files  

  • Every phone number and call center queue can be personalized using custom greetings, prompts, or hold music files.
  • The new logic allows Genius users to easily upload files in the correct format, preview the file with a single click, and easily preview other files in the library.
  • Better error handling also gives the user an immediate error alert if the file being uploaded is not playable with helpful information about supported file formats and size.
  • For more information view our easy to follow Genius Audio User Guides.

• Improvements to Company Activity User search field 

  • Activity-> Company Activity-> Search-> User 

  • The search field can now accept multiple users to be used as the filter criteria 
    

• Queues-> Members-> add member modal

  • The user list is sorted alphabetically in Analytics->Agent report  

• Analytics->Agent report

  • Drill down into specific user/agent has more details added to include metrics for:
  • Queue Calls - Answered, Unasnwerewd and Average Time to Anwer
  • Direct Calls - Inbound Direct, Outbound Direct, Outbound Direct Talk Time

• Queue-> live calls section

  • Fixed issue with some live calls not showing up correctly in Queue-> live calls section

• Call Activity -> Left navigation bar missing

  • Fixed an issue where the "Left navigation bar disappearing in some cases.