AVOXI Genius Deployment Summary: Improvements to outbound call reporting and inbound queue reports.
What’s NEW
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Updates the company *Country* field
Fixed an issue that was causing the updates to not persist.
Admin users can navigate to Company Account and update the country information there.
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Outbound Call Reporting
- Improvement to reporting for outbound calls based on the outbound caller-id
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Inbound Queue Report:
- Added a pie chart to show the percentage breakdown of calls across answered, unanswered and abandoned
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Call issues after call transfer:
- Fixed call issues after a user blind transfer a call
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Other
- Behind the scenes work for the upcoming Enterprise license, recording retention rules, platform stability.