AVOXI Genius Deployment Summary: NEW CRM screen pop and call indicators in activity logs.

What’s NEW

• CRM Screen pop for ALL calls

  • Genius Enterprise plan enables you to set up CRM integrations easily.
  • When the CRM screen pop feature is enabled all inbound and outbound calls will attempt to find a Contact match in the CRM and do a screen pop if a match is found.

• Webphone experience for users with Screen pop functionality 

  • When the CRM screen pop is enabled, the new webphone experience auto-expands the webphone on incoming calls to allow the agent to easily view the screen pop details.

• Inbound and outbound call indicators in Activity logs 

  • Activity logs have new indicators with tooltips to easily see the direction and overall status of the call. Some examples below:

Adjustments: 

• Fixed issue that can cause the user's Genius UI to go completely blank. 

• Fixes to improve stability of the platform like issues with call transfers, Asterisk crash fixes, and others.