AVOXI Genius Deployment Summary: NEW Disposition reports and enhancements to all queue page.

What’s NEW

• Added ability to search for call detail records by one or multiple call *disposition*

• Dispositions Report

  • We added a "drill down" capability which gives Admin and Supervisor the ability to click on a specific disposition report.  This will allow them to view call detail records related to a particular report.
    
    

• Call Queues Page Enhancement

• Enhancements have been made to the search bar behavior on the Call Queues page. 
  

Adjustments

• Call Disconnects

  • Fixed an issue where call disconnects were not being handled correctly

• Call Queues

  • Fixed an issue where some live calls were not showing up correctly on the Call Queues page

  • Resolved an issue where some voicemail messages were not being saved correctly when left in the queue.

• Integrations

  • Load testing the system for higher reliability

  • Investigated and resolved instances where the webphone did not ring.