AVOXI Genius Deployment Summary: Enhancements to Integrations, IVR, Outbound caller ID within the webphone, and Call Queues

Enhancement

• Integrations: We improved the CRM Integration configuration 

• Virtual Attendant: Improved the Attendant (IVR) setup page

• Webphone: Added type-ahead search in the webphone under the Outbound Caller ID section 

• Updated the Call Queues page table to accommodate longer queue names 

Adjustments

• Analytics: The total talk time in the agent report was not accurately calculated, this has been fixed with this release
  
  

Release notes include new features, enhancements, and bug fixes. Updates are done weekly so check back often to see what's new. Please send in any issues you might encounter with details to genius.support@avoxi.com