AVOXI Genius Deployment Summary: NEW Call controls and enhanced call direction, and number reports
What’s NEW
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“Disconnect Call” option added to Attendant
This new feature allows the Attendant to do hangup/disconnect calls.
Example: If a caller does not press any digit / no input is received then the Attendant / IVR can disconnect the call.
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Call Direction:
- Added ability to filter by call direction in a Company Activity log
Drill down from Numbers report
Metrics to the Company Activity log
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Added Inbound Direct Calls to agents in the Agent report
- The Agent report now gives a complete view of all calls received and made by the agent for a specific time frame
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Activity logs time frame selector
Has more *quick select* filters to easily select most often used time frames
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Expanded the character limit for company billing address field “State”
- Expanded the character limit for company billing address field “State” to be more than 21 characters to support global addresses
Adjustments
- Fixed issue with phone number call forwarding rule when start and end date are the same
- In addition, many fixes and enhancements were made to improve system stability, improvements were made in CRM Screen pop fetch, and the automation test suite continues to ramp up steadily