Genius Release Notes: March 24, 2020

AVOXI Genius Deployment Summary: NEW Call controls and enhanced call direction, and number reports


What’s NEW

  • “Disconnect Call” option added to Attendant

    • This new feature allows the Attendant to do hangup/disconnect calls.

    • Example: If a caller does not press any digit / no input is received then the Attendant / IVR can disconnect the call.

  • Call Direction: 

    • Added ability to filter by call direction in a Company Activity log
  • Drill down from Numbers report 

  • Metrics to the Company Activity log

  • Added Inbound Direct Calls to agents in the Agent report

    • The Agent report now gives a complete view of all calls received and made by the agent for a specific time frame
  • Activity logs time frame selector

    • Has more *quick select* filters to easily select most often used time frames 

  • Expanded the character limit for company billing address field “State”

    • Expanded the character limit for company billing address field “State” to be more than 21 characters to support global addresses

Adjustments

  • Fixed issue with phone number call forwarding rule when start and end date are the same
  • In addition, many fixes and enhancements were made to improve system stability, improvements were made in CRM Screen pop fetch, and the automation test suite continues to ramp up steadily


Give feedback about this article

Was this article helpful?

Have more questions? Submit a request

Updated:

June 22nd, 2020

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

549048

Page Views:

1544

Tags:

Can’t find what you’re looking for?

Contact our award-winning customer care team.