As part of our global coverage expansion, we continuously add new numbers, inventory, and locations to our online shopping cart. Additionally, we regularly release fixes, updates, and improvements to the Genius platform UI and behind-the-scenes to keep our software running smoothly.
New Products
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New Products:
- US Louisiana New Orleans 504 TrueLocal
- Port Your Cyprus TrueLocal
- Newly Launched EMS
- Denmark
- Finland
- Hong Kong
- Ireland
- Philippines
- Thailand
- Vietnam
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New Number Testing Countries:
- Singapore
- Japan
- Ukraine
Product Enhancements
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Agent Experience Alerts
- Agent Experience Alerts are now available for all Enterprise customers!
- Customers can set up and view alerts on issues impacting their Agents - Microphone Issues and Call Drops
- Premium Cloud Service customers can even send these alerts to other systems via Slack, MS Teams, and Webhook integrations
- Contact licensed Agents will see new, more detailed messaging in their webphone when we detect microphone issues with more detailed troubleshooting information
- For more information on setting up Agent Experience Alerts, see the KB article
- CDR API Enhancement — New ‘rate_type’ field tells you whether a call was billed as a fixed or mobile call. View our CDR API documentation here.
- Billing Groups/Number Testing — For customers using the Billing Groups feature, their Number testing package fee will be distributed proportionately amongst Billing Groups.
- AVOXI Digest — Updates to the Proactive Service Regional Number Inventory / Incident Map in the AVOXI Digest for improved legibility and deduplication of displayed numbers
- Number Testing Packages—proactively ensure your numbers are available with simplified, in-country testing for your local and toll-free numbers. Now available with multiple package options to suit your needs
- Number Testing Coverage Expansion—testing now available for numbers in 100+ countries
