As part of our global coverage expansion, we continuously add new numbers, inventory, and locations to our online shopping cart. Additionally, we regularly release fixes, updates, and improvements to the Genius platform UI and behind-the-scenes to keep our software running smoothly. 

New Releases and Updates

Global Voice (PM: Kay Senior)

• AVOXI Digest
  • Call Stats Fragment — Design update to show answer rate when only a single call direction is displayed.

 Proactive Service (PM: Clift Greene)

• Number Testing
  • Updated the number test pass/fail icons to improve legibility
• Proactive Service
  • To streamline the presentation of Proactive Service data, the count of Investigations has been removed from the Proactive Service Key Metrics section of the weekly AVOXI Digest.

Provisioning / Pricing Updates (PM: Brea Layte & Anh Tran)

• New Products:
  • Iraq National (Beta) - New country in the cart! 
  • Italy - Monza - DID & TrueLocal
  • Romania - Cluj County - DID & TrueLocal
  • Netherlands - Almelo - DID & TrueLocal
  • Canada - ITFS (8xx Vanity)
• Pricing Updates - Due to price changes set from our suppliers, we have changed the following products and provided their new effective dates
  • China 4008 → New Pricing effective Oct 22, 2025
  • Paraguay DID & TrueLocal → New Pricing effective Oct 23, 2025
  • Thailand ITFS (Domestic) → New Pricing effective Oct 28, 2025

Bug Fixes

• Geographic Report
  • Regional Zoom — Removed regional zoom due to formatting issue.
• Contact Center - Agents Report
  • Issue where Avg Talk Times could be incorrect on the Agents report

Please forward product suggestions to product@avoxi.com.