As part of our global coverage expansion, we continuously add new numbers, inventory, and locations to our online shopping cart. Additionally, we regularly release fixes, updates, and improvements to the Genius platform UI and behind-the-scenes to keep our software running smoothly. 

New Products & Feature Enhancements

• SIP Authentication — Number Authentication
  • Introduces a new Authentication Type that authenticates SIP traffic based on IP address and AVOXI Number. Learn more here.
• Number Testing
  • Number Inventory
    • Number Testing availability is now included in the Number Inventory CSV Download
  • External Number Testing
    • Adding External Numbers via CSV upload is now available behind a feature flag. Speak to your Account Manager for more information
• New Number Products:
  • Germany - Saarbrucken - TrueLocal
• Product Updates:
  • New Documentation Requirements
    • South Korea TrueLocal
      • Corporate Service Application Form
      • Corporate Telephone Service Application Form
  • Product Updates:
    • Caribbean ITFS - Due to a new interconnection with Libtery (C&W) and our supplier there is a long delay in the order process of our Caribbean Toll Free. The interconnection is complete and we will begin to see our numbers flow in. For additional information please check out our bulletin.

Bug Fixes

• Contact Center
  • Issue where sorting wasn't working on all columns in the Agents report
  • Issue where the wait time filter wasn't capturing all calls within the filter
    • Note: We have updated this filter to be inclusive of all legs of a call, so for transferred calls the wait time displayed in the Activity pages may show as longer than it had previously since we're now showing total wait time across all transfers.
  • Issue in Live Call Monitoring where Alerts would persist after navigating away from the page (Currently accessible to limited customers.)
• AVOXI Digest
  • Order Status - Fixed an issue where number types were missing from some orders.
• Intelligent Caller ID
  • Removed the ability to configure Intelligent Caller ID as part of Trunk creation. The new SIP Trunk must be created first, after which the user can configure Intelligent Caller ID. Learn more here.