As part of our global coverage expansion, we continuously add new numbers, inventory, and locations to our online shopping cart. Additionally, we regularly release fixes, updates, and improvements to the Genius platform UI and behind-the-scenes to keep our software running smoothly. 

New Virtual Number Products

NEW India DID Domestic CLI

Our new India DID products are designed to ensure the caller's phone number (CLI) stays in its local Indian format when calls come through. With our standard Inbound DID products, the caller's local CLI isn't preserved, so inbound calls often show a US phone number instead of the actual local Indian one.

• India - Mumbai - DID (Domestic CLI)
• India - Bangalore - DID (Domestic CLI)
• India - Chennai - DID (Domestic CLI)
• India - Hyderabad - DID (Domestic CLI)
• India - New Delhi - DID (Domestic CLI)

Fixes

• Issue where all numbers in the scheduled Teams report show as 0s
• Removing a user from a Team was not reflected in Live Call Monitoring UI (wrong Agents showing up on Teams in Live Call Monitoring)
• The agent report contains a scheduled reporting discrepancy when using Agent Filter.