As part of our global coverage expansion, we continuously add new numbers, inventory, and locations to our online shopping cart. Additionally, we regularly release fixes, updates, and improvements to the Genius platform UI and behind-the-scenes to keep our software running smoothly. 

New Products

• New Numbers
  • Germany - Heilbronn - DID & TrueLocal
  • Italy - Turin - TrueLocal
  • Czech Republic - Vysoke Myto - DID & TrueLocal
  • TrueLocal EMS products officially launched:
    • Guatemala
    • United Kingdom
    • Mexico
    • Czech Republic
    • Bolivia
    • Chile
    • Peru
    • Puerto Rico
    • Belize

Product Enhancements

• Agent Experience Alerts (Call Drops, Microphone Issues) now supports using MS Teams as a channel for Premium Cloud Service customers – This feature is in beta testing, only available to select customers at this time.

Bug Fixes

• Contact Center
  • Intercom integration sometimes retrieving the wrong Account when caller has a similar phone number
  • Live Call Monitoring - Warm Transfers to a team now properly show calls moving from the agent to the team.