Your browser does not support HTML5 video.

IMPORTANT: Before you start, ensure you are using a browser that supports WebRTC (Web Real-Time Communication), a browser-based communication protocol to make calls.

Using CRM integration the screen pop will automatically display customer information from the CRM platform to your webphone for queue calls with a matching CRM caller-id.

  On your webphone, select the clock icon to view all past incoming and outgoing calls.

Agents have the ability to seamlessly transfer callers to other departments or agents with on touch of a button via the AVOXI webphone.

To ensure the best user experience on AVOXI platforms and webphones we recommend you follow the below applicable browser configuration guidelines.

3-Way calling gives Genius License holders the ability to instantly add a call participant to an existing inbound or outbound calls.

The Call Quality feature gives Genius webphone users the ability to rate the quality of all inbound and outbound calls.

Every phone number has its own unique dialing format.

AVOXI  Virtual Numbers are displayed within the AVOXI platform in E.

The "Agent Status" functionality is a popular contact center tool that helps agents show if they are available to field calls or if the call should be redirected to an available agent.

The "Agent Status" functionality is a popular contact center tool that helps agents show if they are available to field calls or if the call should be redirected to an available agent.

Can I make a call using my webphone if I do not have a number?  Yes.

AVOXI is a browser-based application that requires a network connection to successfully receive and make phone calls.

As an AVOXI user, you have the ability to configure which audio device is used when receiving calls via your AVOXI webphone.