Are Automatic Retests and Failed Number Tests Charged?

No. When AVOXI automatically retests a number, that retest does not count against your monthly Number Testing (NT) plan allocation and is not billed.

Tests that fail (the number doesn't answer or complete the test call) are treated differently:

  • Automatic retests: not counted against your plan, not billed.
  • Failed or unanswered tests (on-demand or scheduled): these do count against your monthly allocation, since AVOXI attempted the test and the failure usually points to a real issue with the number.

If you're seeing an unusually high number of failures that you believe are on AVOXI's side rather than the destination number, please contact your Account Manager to confirm.

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Updated:

September 2nd, 2026

Author:

Louise Ross

Updated By:

Clift Greene

KB ID:

3926154

Page Views:

34

Tags:

retests, test fees

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