Flows vs traditional IVRs

 

Feature

IVR

Flow Builder

Free to use

Configure IVR (Interactive Voice Response) to set up automated greetings, collect digit (DTMF) input from your users and route calls intelligently based on their choice.

Visually build and manage IVR’s using simple click to configure interface.

X

Percentage based routing - Distribute incoming call traffic to desired target destination based on percentage allocation

X

Failover routing - Re-route calls to failover destinations when the primary destination cannot be reached.

X

Test and experience your call flow just as your users would before forwarding numbers to them

X

Coming soon - Active Time, webhooks and many more

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Updated:

April 17th, 2023

Author:

Tasleem Rayali

Updated By:

Tasleem Rayali

KB ID:

1869060

Page Views:

1099

Tags:

ivr, flows

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