We are pleased to announce our latest product updates, reporting enhancements, and compliance updates released on September 29, 2026.

⚙️ Platform Enhancements & Fixes

🎧 Contact Center & Flow Builder

• Ability to add or update dispositions directly from the Call Journey
  • This lets Agents take calls instead of finishing a disposition and instead come back and update it later. Great when there are urgent calls to be taken, or wait time is becoming very long.
  • To add to, or edit, a call's dispositions, you must be a party on that call
  • New permission allows customers to disable this for Agents, if they choose
• Most GET Public API endpoints now support specifying which fields to return
  • Allows customers to get only the fields they want in their API calls, which can both speed up the API call and allow them to use less data in these API calls

Order Management

• Document AI 
  • [This feature is only available to select customers at this time.]
  • Attach Document with AI analysis: customers can upload a required document in the Order UI and have it checked by AI.
  • Documents that pass are auto-approved on a success screen.
  • Documents that don't pass show a failure screen explaining which rules were flagged.
  • Reuse from library: customers can pick a document they've already uploaded instead of uploading it again, with the same AI check.