As part of our global coverage expansion, we continuously add new numbers, inventory, and locations to our online shopping cart. Additionally, we regularly release fixes, updates, and improvements to the Genius platform UI and behind-the-scenes to keep our software running smoothly.
✨ New Features and Major Updates
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Intelligent Caller ID— Default Selection Update
- If a Contact Center user has an Intelligent CLI team configured as the default CLI and the feature is subsequently disabled, the CLI selection becomes vacant. Users will now see a notice in the UI to select a new CLI before placing a call.
🛠️ Bug Fixes
- Hubspot Contact Matching Fix: Improved Contact matching in the Hubspot integration to better handle for similar numbers
- UCaaS SIP Integration Error Fix: Fixed an issue where some numbers were not able to forward calls to their desired SIP Integration.
- Proactive Service Reporting Fix: Fixed a bug causing Calls Analyzed to be overcounted slightly in the Proactive Service Key Metrics section of the AVOXI Digest
Release notes include new features, enhancements, and bug fixes. Updates are done weekly, so check back often to see what's new. Also, please forward product suggestions to product@avoxi.com.
