As part of our global coverage expansion, we continuously add new numbers, inventory, and locations to our online shopping cart. Additionally, we regularly release fixes, updates, and improvements to the Genius platform UI and behind-the-scenes to keep our software running smoothly.
✨ New Features and Updates
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Enhanced “Report an Issue” flag in the Webphone. Learn more
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Agents can now select a specific issue type from a dropdown, which logs additional details for AVOXI Support to better troubleshoot issues
- Note: This DOES NOT automatically open a ticket with AVOXI Support, customers still need to open a ticket when there is an issue they would like investigated
- Reporting an issue triggers an Alert, which also appears in "Live Call Monitoring"
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This allows Supervisors/Admins to see history on the different issues that Agents may report, filterable by Agent and issue type
- Setting up Alerts & Notifications for these issues requires Enterprise licenses
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Agents can now select a specific issue type from a dropdown, which logs additional details for AVOXI Support to better troubleshoot issues
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New Cart Product
- United States - Utah - Salt Lake City 801
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Cart Product Updates
- India TrueLocal - removed Kolkata and New Delhi from the cart. The carrier is no longer able to support these cities. More information can be found here
🛠️ Bug Fixes
- Resolved an issue where Call Dispositions would not appear if the user was viewing the "Team Membership" page
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AVOXI Digest: Fixed the "Recent Cancellations" fragment to display the correct country count and improved country formatting.
Release notes include new features, enhancements, and bug fixes. Updates are done weekly, so check back often to see what's new. Also, please forward product suggestions to product@avoxi.com.
