At AVOXI, we are committed to providing a seamless communication experience. As part of our global coverage expansion, we continuously add new numbers and locations to our inventory while delivering regular updates to the Genius platform.
This latest release focuses on Agent Productivity Tools, AI Marketplace expansion, and significant enhancements to our Order Management visibility.
🎧 Contact Center & Flow Builder
- Disposition Timers: Customers can now add a timer to Dispositions in the webphone. This ensures high availability by automatically forcing Agents back to "Available" status once the wrap-up timer expires.
- AI Marketplace Growth: We are excited to welcome Retell and CallMiner as new vendors to the AI Marketplace (available for Premium AI Cloud Service users)
- Metric Accuracy Fix: Resolved an issue where the "Time Since Last Call" metric could update incorrectly without an agent taking a call
- UI Fix: Fixed a field overflow issue within the Flow Builder Webhook URL settings
🌐 Global Voice
- AVOXI Digest Updates: The Account Overview section has been updated to specifically reflect P1 Support Cases, providing better clarity on critical account health.
- Billing Group Precision Fix: Fixed an issue where UCaaS subscription fees were occasionally attributed to the incorrect billing group
- Team Management Fix: Resolved a bug that prevented users from deleting team dispositions.
⚡ Proactive Service & Number Testing
- Outbound Number Testing: Outbound Test Logs are now accessible within the Number Testing Activity section (currently behind a feature flag - reach out for Beta testing).
- UI Stability: Fixed an issue that caused a blank white screen when clearing the Test Schedule timezone.
These release notes outline our latest features, platform enhancements, and technical optimizations. We deploy updates weekly to ensure you always have access to the most robust communication tools; we encourage you to check back regularly for the latest improvements.
Your feedback is vital to our roadmap. If you have suggestions or feature requests, please share them with our team at product@avoxi.com.
