Flows vs traditional IVRs

 

Feature

IVR

Flow Builder

Free to use

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Configure IVR (Interactive Voice Response) to set up automated greetings, collect digit (DTMF) input from your users and route calls intelligently based on their choice.

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Visually build and manage IVR’s using simple click to configure interface.

X

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Percentage based routing - Distribute incoming call traffic to desired target destination based on percentage allocation

X

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Failover routing - Re-route calls to failover destinations when the primary destination cannot be reached.

X

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Test and experience your call flow just as your users would before forwarding numbers to them

X

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Coming soon - Active Time, webhooks and many more

X

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Updated:

April 17th, 2023

Author:

Tasleem Rayali

Updated By:

Tasleem Rayali

KB ID:

1869060

Page Views:

3655

Tags:

ivr, flows

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