This easy-to-configure feature automatically selects the best caller ID based on who the call is being made to, regardless of call origination, helping to:
- Increase call answer rate with familiar numbers
- Improve agent efficiency by removing the manual work of changing CLIs between calls
- Streamline multi-platform configuration to a single location for AVOXI numbers
Premium Cloud Required
This feature is only available for our Premium and Premium AI Cloud Service. Please contact support or your account manager if you would like to have access to this feature.
How does it work?
Configuration
Intelligent Caller ID is configured as part of your SIP Trunk settings. It can be configured on one or more trunks according to your needs. Once configured on a trunk, all calls going through that trunk will be subjected to possible replacement if a better-suited CLI is found.
- Navigate to the SIP Integrations page
- Select the SIP Trunks tab
- Select the desired trunk
- Enable the Intelligent CLI toggle
- Select the numbers you want to be used as Caller IDs
- We will only select from this list of CLIs when applying the Intelligent CLI logic
- Save
Emergency Service Calls
When making calls to an emergency service number, we will present the original outbound caller ID that was passed to us.
Call Activity
View your call activity logs to see additional details about your calls. See which calls were made using Intelligent CLI. View the CLI that was used, along with the original CLI and the reason why the CLI was replaced.
