How to obtain a call sample in AVOXI

There are times when we require our customers to pull a call sample to aid in troubleshooting.  To do so please use the below step by step guide 

  • Locate the call that experienced issues in the My Activity or Company Activity tab. 
  • Click on the DATE/TIME stamp of the call. 


  • A pop-up window will be shown that displays the Call-ID, date, time, who the call was from, who the call was made to, the duration of the call, and the recording of the phone call. 
  • Click the clipboard icon located next to General Information to copy the information. 


Give feedback about this article

Was this article helpful?

Have more questions? Submit a request

Can’t find what you’re looking for?

Contact our award-winning customer care team.