Live Transcription
To assist your Agents who are hard of hearing, and those who benefit from seeing a live transcription of their calls, we can enable Google Chrome's Transcription feature to allow transcription to appear as a caller is talking to your Agents.
How to enable Live Transcription in Chrome
- Open up the Google Chrome Settings
- Go to the Accessibility menu via the left sidebar
- In the Accessibility options, enable the Live Caption option. Also choose the language you'd like to use here
- Note: You can also, optionally, choose to enable Live Translation
Seeing Live Transcription on a call in Genius
- Turn on Live Caption in Google Chrome Accessibility settings above
- Take a call via your webphone
- When the caller talks, you should see a caption appear in your Chrome browser showing what the caller is saying