This widget can be used to collect single/multiple DTMF keypresses (user input) from the caller. It can be stored in a variable and referenced elsewhere in the flow for further processing.

How it works

1. User is prompted to enter a string of digits. Eg - “Please enter your account id” or  “Please enter your account id terminated by # sign” 
2.  User has x seconds to enter the input. If no input is provided by user a timeout prompt is played “We didn't get that, please try again.”
3. Caller enters required information. Eg - 123456 or 12345#
4. User input is captured in a variable defined in the flow. Eg - customerId
5. This variable can be referenced elsewhere for further processing. (coming soon)
6.  If user input has been captured by system the flow will be routed to “Valid Input” path, if no input is captured by system flow is routed to “No input”  path
7. Customer Id entered by the caller can be viewed later in call journey (Activity> click on call record) for reference.

Configuration

1. Add “Gather input” widget from Widget library
2. Use widget config panel to manage specific configurations - 
   1. You can prompt the caller to enter a string of digits. For example, a customer id
   2. You can allow the caller to enter specific number of digits optionally terminated by special character (* or #)
   3. You can play a message if no input is received from a caller after specific amount of time
   4. You can store the collected user input in a variable
3. Configure the “Valid Input” and “No input” path
   1. Valid Input
      1. This represents that caller has entered digits and is successfully captured by the system; eg - 12345. 
      2. Caller must enter at least 1 digit for flow to go through this path
   2. No input 
      1. This represents that the caller did not enter any digits.