Use our below video guide for an informative tour of your new AVOXI Platform! Learn more about our many features, integrations, and how to get set up to ensure you the most out of your modern contact center platform.
Activating Your AVOXI Account Your AVOXI portal is ready to go - now it’s time to activate your account! First, check your inbox for an activation email.
Your AVOXI portal is ready to go - now it’s time to activate your account! First, check your inbox for an activation email.
Logging into your AVOXI account is easy! Go to https://genius.
Multifactor Authentication (MFA) provides an extra layer of security to your account.
Multifactor Authentication (MFA) provides an extra layer of security to your account.
New Agents Start Here: AVOXI Academy for Contact Center Agents Genius Tips Ensure that all agents have only 1 Genius tab open at all times (no duplicate Genius tags) Only use the latest version of Google Chrome, Firefox, or Microsoft Edge when logging into Genius Make sure agents have their microphones, notifications, and sound settings on ALLOW How.
New Supervisors Start Here: AVOXI Academy for Contact Center Supervisors Genius Tips Ensure that all agents have only 1 Genius tab open at all times (no duplicate Genius tags) Only use the latest version of Google Chrome, Firefox, or Microsoft Edge when logging into Genius Make sure agents have their microphones, notifications, and sound settings on.
New Supervisors Start Here: AVOXI Academy for Contact Center Administrators Here are some Genius guides and links to videos that will assist you when logging into https://genius.
Admins and users with the ‘Customer Audit View’ permission can view the audit log history for their account.
Contact our award-winning customer care team.