All required documents pertaining to your account can be readily viewed and uploaded directly within your AVOXI platform interface. Upon receipt and review by our number team, the in-application status will automatically update. Subsequently, the in-application status of each document will be automatically and accurately updated. This real-time status visibility ensures users remain informed about the progress and outcome of their document submissions.

Document Upload Process:

Users can directly upload required supporting documents within the AVOXI online platform. 

• To initiate this process, select the number requiring action.  

• Locate the designated "upload arrow" situated adjacent to the specific number/section requiring documents. 

• Click the arrow and select the relevant file from your device to complete the upload.

• On upload, this document will auto-save into the "document library" for future re-use.
  

Post-Upload Procedures and Status Tracking:

• Automatic Submission: Upon successfully uploading all necessary documents, the system will automatically submit them for review and approval by the AVOXI team.
• Status Update to "Submitted": Following automatic submission, the "Status" field associated with each document will promptly change to "Submitted," indicating the successful transmission and pending review.
• Status "Rejected" with Feedback: If a submitted document is rejected during the review process, the "Status" column will accurately reflect this outcome. Additionally, a detailed and relevant note will be appended, providing specific feedback regarding the rejection reason. For instance, the note may state, "Your document has expired; please upload an updated one." This transparent feedback mechanism ensures users understand the cause for rejection and the required corrective actions.

• Document Reuse Library: For added convenience and efficiency, users can retrieve and reuse previously uploaded documents, stored in the document library, eliminating the need for redundant uploads.