You can view recently ordered by not yet available numbers and in-stock numbers that require additional documentation within the AVOXI online portal. This allows you to monitor order timelines, status updates, and action items without needing to contact the AVOXI team.
Number Order Management & Activation Guide
The AVOXI online portal provides you with complete visibility into all recently ordered and pending numbers. You can monitor order timelines, track activation status, and perform key actions without needing to contact AVOXI support.
Viewing Your Orders and Active Numbers
You can manage all numbers, whether active or pending activation, from the Numbers section in the left-side navigation bar.
The Orders Tab
The Orders tab provides an overview of all recently placed orders, especially those requiring documentation or processing time.
| Column | Description | Key Action/Note |
| Order Summary | Displays the number type and location. Use the drop-down arrow to view individual numbers within a multi-number order. | Orders are sorted by order number in descending order. |
| Order Number | The unique identifier matching your confirmation email. The person who placed the order is listed below. | Orders may take up to 24 hours to appear here. |
| Number Quantity | A summary of how many numbers are included in the order. | |
| Action | Instantly indicates if a required action is pending from your side (determined by the Status). | If Status is 'Pending Docs', Action is 'Action Required'. Otherwise, no action is required. |
| Status | Monitors the current stage of your order. | Refer to the Order Status & Timelines section below for details. |
| Visibility Logic | Numbers remain visible on the Orders tab for seven days after an order is Completed or Canceled. | This allows you to confirm recent order history. |
The Active Numbers Dashboard
The Active Numbers Dashboard is where you manage your live numbers. New logic: When a number is assigned (or porting begins), it appears here immediately so you can begin setup.
Number Status & Activation Stages
Your numbers will move through two main statuses on the dashboard, providing you with real-time insight into their activation progress:
Status 1: Pre-Activation (Inactive/Pending)
This stage occurs after your order is placed, and the number is assigned while awaiting carrier processing or port completion.
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Appearance/Logic:
The number displays as Grayed-Out.
Tag: "not active"
Icon: Orange Icon
Customer-Facing Status: Pending Activation or Action May Be Required
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Key Action/Note:
Tooltip on hover: "This Number has not yet been activated. Action may be required to complete the activation. 'View Order Details' should redirect to the Order status detail page."
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Functionality:
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ALLOWED: Modify Forwarding Rules
Benefit: You can proactively configure call forwarding before the number is live, ensuring instant activation.
DEACTIVATED: Number Testing and all Bulk Actions (This prevents failed tests and unnecessary support cases while the number is being processed.)
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Status 2: Post-Activation (Active/Live)
This stage is triggered upon successful completion of the porting process or new number activation.
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Appearance/Logic:
The Grayed-Out appearance is removed.
Tag: "Newly Ported"
Customer-Facing Status: Fully Active
Key Action/Note: The number is now fully functional and ready to receive and make calls.
Order Status & Timelines (on the Orders Tab)
| Status | Meaning | Visibility Logic |
| Processing | Your order is being actively worked on by the AVOXI team. | Hover over the icon to view the estimated lead time. |
| Pending Docs | Action Required: The number requires additional documentation from you. | Please view the document section to upload the required files. |
| Completed | The order has been provisioned to your active numbers. | Will disappear from the Orders tab after seven days. |
| Canceled | This number has been canceled. | Will disappear from the Orders tab after seven days. |
Note on Cancellation: Currently, cancellation is not automated in the portal. Please contact our Customer Support team to submit a cancellation request.
Viewing and Uploading Required Documents
For numbers with the status "Pending Docs," you can view and upload all required supporting documents directly within the AVOXI portal interface.
Document Upload Process:
Navigate to the Orders tab and select the number requiring action.
Locate the designated upload arrow adjacent to the section requiring documents.
Click the arrow and select the relevant file from your device.
The uploaded document will automatically be saved into the Document Reuse Library.
Post-Upload Procedures and Status Tracking:
Automatic Submission: Once all necessary documents for a section are uploaded, the system automatically submits them for review by the AVOXI team.
Status Update to "Submitted": The document's status will promptly change to "Submitted," indicating successful transmission and pending review.
Status "Rejected" with Feedback: If a document is rejected during review, the status will show "Rejected," and a detailed note will be appended (e.g., "Your document has expired; please upload an updated one.")
Document Reuse Library: For convenience, you can retrieve and reuse previously uploaded documents stored in the library, avoiding redundant uploads.
Number Cancellation: Currently, we do not automatically offer the ability to cancel a number within the AVOXI platform. Don’t hesitate to contact our customer support team, which will process your cancellation request.
