Configure custom Date/Time groups for business hours, out of office hours, holidays, or other events to route your calls accordingly.
How it works
Active Times feature routes calls to Forwarding Rules based on configured time groups.
The time at which a call arrives is matched with configured time groups sequentially and the call proceeds through the matched time group path.
For example, we have 2 time groups
- Business hours/Open hours - 9:00 AM to 5 PM [routed to] → Support Team
- After hours- 5PM to 8PM [routed to] → Voicemail
If a call arrives at 10 AM, call proceeds through business hours path
If a call arrives at 7 PM, call proceeds through After hours path
Configuration
- Forwarding Rule - Active Times
- Select the Forwarding Rule to apply Active Time(s) to by clicking on it
- Add “Active Time”
2. Select a Start Date for the Active Time to commence
3. Select an End Date for the Active Time to stop or leave the default “Never”
4. Select from the drop-down menu for Active Days
- Daily
- Weekdays (M - F)
- Weekdays (Sat - Sun)
- Custom Days
5. Select default “All day” Time or “Custom times”
6. Click “Set Active Time”
7. To select the Timezone the newly created Active Time(s) should follow just start typing the timezone or country/region(e.g. GMT, Eastern, Pacific, Europe, Asia etc) and a predictive list of results will be presented
8. Click on Save at the bottom of the page
Refer Step by step guide - Build a call flow for detailed steps to create and publish a flow
