Your webphone has the ability to be Paused. This will stop calls from routing to your webphone. There are a variety of default Pause statuses in Genius including:
- On Break
- Paused
- Gone Home
- At Lunch
- In A Meeting
If you choose the Paused status, you can also type in your own reason for being paused.
Finally, you may have additional Pause statuses set up by your Administrator.
To pause your webphone you should:
- Open the status selector in the top-left of your webphone
- Choose one of the Pause statuses shown
- Observe that the top bar of your webphone will turn yellow and your status will change to Paused
You should no longer receive calls to your webphone while paused. There is a setting on your user profile which allows direct calls to come through even when not in Available status - so if you are receiving calls check that setting in the Call Forwarding section of your Account.
If you would like to Unpause you have 2 options:
- Select Available from the list of statuses to change your status back to Available
- Select your current Pause status, this will automatically clear your status and set you back to Available.
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