New Supervisors Start Here: AVOXI Academy for Contact Center Supervisors Genius Tips Ensure that all agents have only 1 Genius tab open at all times (no duplicate Genius tags) Only use the latest version of Google Chrome, Firefox, or Microsoft Edge when logging into Genius Make sure agents have their microphones, notifications, and sound settings on.
With the ever-changing business world, we strive to support our customer's agents regardless if they are based in the office or working remotely.
Role-based access (RBAC) limits a user's access to certain areas and actions based on the user permissions contained in their user role.
AVOXI users that wish to make/receive calls using the AVOXI webphone require Licenses.
Once you’ve purchased your licenses and added your users , it’s time to assign those licenses to your users.
You can unassign a license to an agent/user as an Admin anytime.
AVOXI balances quality and budget while delivering contact center capabilities unavailable from outdated legacy systems.
As an Administrator and Supervisor, you can easily add team members at any time.
As an AVOXI Admin, you can remove team members/agents from a team at any time.
Contact center supervisors managing multiple agents or large teams must import new users, remove users who have left, update user permission roles, or modify license settings.
AVOXI's virtual call center software is the flexible, affordable, and easy-to-use cloud contact center platform for global business.
If you need to cancel or reduce the number of licenses on your account, please follow the steps below.
Contact our award-winning customer care team.