AVOXI Release Notes: January 13, 2021

AVOXI Deployment Summary:  This week we launched automation via new Integrations and made adjustments to dispositions and report sharing functionality. 

What's New

NEW Automation via New Integrations

  • Kick start 2021 with 12+ integrations that help connect calls to your business tools like CRM (Salesforce, Zendesk, Zoho, Hubspot), chat tools like Intercom, and more. Learn more here

Adjustments

Dispositions

  • Fixed an issue where required dispositions were not showing up for some calls within the Activity pages.

Call Recording Sharing

  • Added more information like call disposition to the email for call recording sharing.

Sharing reports

  • Reports can now easily be shared with users with your AVOXI instance as well as with email addresses. This release adds a few notes to the end of the CSV file when sharing reports: 
    • Shared by,
    • Date range,
    • Filter summary.


Release notes include new features, enhancements, and bug fixes.  Updates are done weekly so check back often to see what's new.  Please forward product suggestions to product@avoxi.com 


Give feedback about this article

Was this article helpful?

Have more questions? Submit a request

Updated:

March 27th, 2022

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

791906

Page Views:

1514

Tags:

automation via new integrations

Can’t find what you’re looking for?

Contact our award-winning customer care team.