AVOXI TrueLocal Calling is a 2-way calling number that is available on selected United States DID numbers. Compatible with both landline and mobile calling the service give users the ability to make and receive inbound and outbound calls using the same number. Using the same number for the call back helps increase the answer rate and builds trust and credibility.  

This service can be activated in all Major Cities within the United States

Making outbound calls

When sending calls from a SIP trunk or from your AVOXI Webphone you should dial all numbers in E.164 format.

E164 Number Formatting

E.164 number formatting is a standardized numbering plan for the worldwide public switched telephone network (PSTN). It was developed so that associations around the world would have a standard format in which to express telephone numbers and is the primary standard that AVOXI uses. The format is the country code plus the number subtracting any preceding zeros. E.164 formatted phone numbers are limited to a maximum of fifteen digits.  

CLI Formatting

CLI (Caller Line Identification) should be displayed in the same format. This is only applicable if you using AVOXI as a SIP trunk provider. ** If your CLI or Calling number is not in the correct format calls will be rejected.

Below a few examples of numbers from different countries and their E.164 format and CLI:

• International Country Calling code, 
  • 16782022813
• Local Area code 
  • 678, Atlanta (+1 678 202 2813)

How to advertise your TrueLocal Number

Unlike Outbound calls to display your calls locally, you can display your numbers in Local Format vs E.164 format. Local Dialing in China starts with a leading 0. For example: 

• Atlanta 678.202.2813

Product Limitations

• Emergency Calling is Not available

Is Emergency Calling Available?

Emergency calling is not available using United States TrueLocal 2-Way Calling Number. If you require to make an emergency call please use a local phone like a mobile phone. calls will fail if you attempt to make Emergency calls.

Can you Port your number?

Number porting is available in the United States. When looking to port numbers in the United States TrueLocal 2-Way Calling Number product please send your number to your account manager as porting checks can be done.

Purchasing Requirements 

No Additional Documents are needed when buying this Product

Regulatory Restrictions

Currently, there are no Regulatory Restrictions known to AVOXI

Other Important Information

Within the United States TrueLocal Product offering you may update the CNAM on a number. CNAM can only be updated on 2 way calling numbers.