AVOXI TrueLocal Calling is a two-way calling number available on selected Australia DID numbers. Compatible with both landline and mobile calling, the service allows users to make and receive inbound and outbound calls using the same number. Using the same number for the callback helps increase the answer rate and builds trust and credibility.  

Use the below quick links to skip ahead:

• Cities
• Making outbound calls
  • E164 Number Formatting
• CLI Formatting
• How to advertise your TrueLocal Number
• Product Limitations
•  Is Emergency Calling Available?
• Can you Port your number?
• Purchasing Requirements Regulatory Restrictions

Cities

This service can be activated in the following cities:

• Sydney
• Brisbane
• Adelaide
• Melbourne
• Perth
• Canberra
• Gold Coast
• Hobart

Making outbound calls

When sending calls from a SIP trunk or your AVOXI Webphone, dial all numbers in E.164 format.

E164 Number Formatting

E.164 number formatting is a standardized numbering plan for the worldwide public switched telephone network (PSTN). It was developed so that associations around the world would have a standard format for expressing telephone numbers and is the primary standard that AVOXI uses. The format is the country code plus the number, subtracting any preceding zeros. E.164 formatted phone numbers are limited to a maximum of fifteen digits.  

CLI Formatting

CLI (Caller Line Identification) should be displayed in the same format. This applies only if you use AVOXI as a SIP trunk provider. ** If your CLI or Calling number is not in the correct format, calls will be rejected.

Below are a few examples of numbers from different countries and their E.164 format and CLI:

• International Country Calling code, 
  • +61, Australia
• Local Area code 
  • Sydney (+61 28 12345678)
  • Brisbane (+61 73 12345678)
  • Adelaide (+61 8 12345678)
  • Melbourne (+61 3 12345678)
  • Perth (+61 86 1234567)
  • Canberra (+61 25 1234567)
  • Gold Coast (+61 7 12345678)
  • Hobart (+61 36 12345678)

How to advertise your TrueLocal Number

Unlike Outbound calls to display your calls locally, you can display your numbers in Local Format vs E.164 format. Local Dialing in Australia starts with a leading 0. For example: 

• Sydney 028 1234 5678
• Brisbane 073 1234 5678
• Adelaide 081 234 5678
• Melbourne 031 234 5678
• Perth 086 123 4567
• Canberra 025 123 4567
• Gold Coast 071 234 5678
• Hobart 036 1234 5678

Product Limitations 

• National Numbers can not be used as a CLI
• Toll-Free Numbers can not be used as a CLI.

Is Emergency Calling Available?

Emergency calling is not available using the Australia TrueLocal 2-Way Calling Number. If you need to make an emergency call, please use a local phone, like a mobile phone. Calls will fail if you attempt to make Emergency calls.

Can you Port your number?

Number porting is available in Australia. When looking to port numbers in the Austalia TrueLocal 2-Way Calling Number product, please send your number to your account manager so that porting checks can be done.

Purchasing Requirements 

No Additional Documents are needed when buying this Product

Regulatory Restrictions 

Currently, there are no Regulatory Restrictions known to AVOXI

Visit our website to learn more, or instantly access our on-demand webinar!