AVOXI TrueLocal Calling is a 2-way calling number that is available on selected China DID numbers. Compatible with both landline and mobile calling the service give users the ability to make and receive inbound and outbound calls using the same number. Using the same number for the call back helps increase the answer rate and builds trust and credibility.  

Use the below quick links to skip ahead:

• Coverage
• Making outbound calls
• CLI Formatting
• How to advertise your True Local Number
• Product Limitations 
• Purchasing Requirements 
• Regulatory Restrictions 

Coverage

This service can be activated in the following cities:

• Beijing 
• Shanghai 
• Shenzhen

Making outbound calls

When sending calls from a SIP trunk or from your AVOXI Webphone you should dial all numbers in E.164 number formatting.  This is a standardized numbering plan for the worldwide public switched telephone network (PSTN). It was developed so that associations around the world would have a standard format in which to express telephone numbers and is the primary standard that AVOXI uses. The format is the country code plus the number subtracting any preceding zeros. E.164 formatted phone numbers are limited to a maximum of fifteen digits.  

CLI Formatting

CLI (Caller Line Identification) should be displayed in the same format. This is only applicable if you using AVOXI as a SIP trunk provider. ** If your CLI or Calling number is not in the correct format calls will be rejected.

Below a few examples of numbers from different countries and their E.164 format and CLI:

• International Country Calling code, 
  • 86, CHINA
• Local Area code 
  • 10, Beijing (+86 10 45205937)
  • 21, Shanghai (+86 21 45205937)
  • 755, Shenzhen. (+86 755 45205937)

How to advertise your TrueLocal Number

Unlike Outbound calls to display your calls locally, you can display your numbers in Local Format vs E.164 format. Local Dialing in China starts with a leading 0. For example: 

• Beijing: 010 45205937
• Shanghai: 021 45205937
• Shenzhen: 0755 45205937

Product Limitations 

• Call Duration: Short Call Duration should be avoided
• Emergency Calling: Emergency Calling is not supported at this time
• SMS / TEXT: SMS and Texting is not supported at this time

Purchasing Requirements 

Due to local regulations, these numbers require users to provide the below documentation to meet specific requirements for outbound calling.

• Picture of the person holding their Passport (must be able to see their face and passport page).

• An LOI that includes the following:  (LOI template)

  • Company profile (Business name and a Contact Phone Number).
  • Traffic profile, Why are you wanting to call China.
  • Volume 
  • Average Call Duration.
  • The Inbound number will be used as a CLI.
  • Company Address  (street, building number, postal code, city).
  • Must be provided to us on a Company letterhead.
  • This has to be given to us by the end-user

In addition, the documentation requirements for inbound calling can be viewed via our online shopping cart.  Simply select the number of your choice, then click the “View additional information" icon to view the latest documentation requirements for this number.

Once the above documentation is received this will be forwarded to our carrier for approval, once approved the services will be activated and you will be notified.

Regulatory Restrictions 

If your use case for the number is against any local laws or services like directly or indirectly involved with illegal,  politically sensitive topics, gambling, or money lending, etc will cause your application will be rejected. The people you are calling should know your company otherwise if these are unwanted calls, a complaint can and will be issued against your CLI. In situations like this outbound calls are shut down immediately while we investigate the claim and issue against your calls.

Visit our website to learn more or instantly access our on-demand webinar!