To provide telecommunications services in over 150 countries, AVOXI must adhere to strict Know Your Customer (KYC) and local regulatory standards.
1. The Documentation Lifecycle
When you order a regulated phone number, the submission of documentation triggers a standardized compliance workflow designed for both speed and security.
I. Digital Submission & The Document Library
Documents are uploaded directly through the AVOXI Online Portal.
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Automatic Archiving: Once a document (e.g., a Business Registration or Proof of Address) is uploaded for one order, it is securely stored in your library. (reference guide).
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Intelligent Mapping: For future orders in the same region or with the same requirements, you can select existing documents from your library rather than re-uploading them. (reference guide)
II. Verification & Review
Once "Submitted," our internal compliance experts review the files against local carrier and government requirements. (reference guide).
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Status Tracking: You can monitor if a document is Pending, Approved, or Rejected. (status guide)
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Direct Feedback: If a document is rejected (e.g., it is blurred or expired), the specific reason is appended to the record in your portal for immediate correction.
2. Technical Storage & Security Architecture
AVOXI treats your regulatory data with the same level of security as financial information. We employ a multi-layered storage strategy to ensure both accessibility and protection.
Component |
Technology |
Purpose |
|---|---|---|
Document Storage |
Google Cloud Storage (GCS) |
Files are encrypted "at rest" and "in transit." This houses the actual image or PDF files of your sensitive documents. |
Access Control |
Role-Based Access |
Access is strictly limited to authorized AVOXI compliance and support personnel required to verify your account. |
3. Data Retention & Cancellation Policy
Our retention policy is designed to balance your privacy with our legal obligations to global regulatory bodies (reference guide).
- Active Clients: As long as a number is active, AVOXI must maintain the associated documentation to prove local presence or identity upon request by local authorities.
- Post-Cancellation Retention: When a number is canceled, AVOXI retains the associated regulatory documents for one year.
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Legal Necessity: This one-year period is mandatory.
It allows AVOXI to respond to legal or regulatory subpoenas and "Traceback" requests regarding historic traffic, protecting both AVOXI and our customers from legal liability.
4. Why Regulatory Compliance Matters
Global regulators are increasingly strict regarding "Traceback" and "KYC" requirements to prevent fraud and spam. By maintaining a complete and updated Document Library with AVOXI, you benefit from:
- Faster Activations: Pre-verified documents lead to near-instant provisioning in many regions.
- Service Stability: Compliance prevents numbers from being disconnected or flagged by local carriers during routine audits.
- Global Scalability: Seamlessly expand into new markets using your existing verified business profile.
Support Note: If you have questions regarding specific country requirements or need assistance with a bulk documentation migration, please contact our Compliance Team at support@avoxi.com.
