All inbound calls made through the AVOXI platform can be viewed at a number level under the Call Logs section of your AVOXI dashboard.
On the Individual Activity tab, Admins can review all call history, including the date and time, duration, who the call was from, and playback a recording of the call.
Admins can view the Company Activity that displays call activity for the entire organization.
AVOXI Admin users with a License can view Team Activity logs which can be filtered by date/time, the agent who handled the call, team, team status, call duration, and caller ID.
The standard date format for Genius is MM/DD/YYYY.
All voicemails will be transcribed and sent via email to the email address associated with that voicemail.
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