Porting allows you to move your existing phone numbers to AVOXI without losing your established business identity. This guide outlines the end-to-end process and document requirements.

1. Pre-Porting Checklist

Before you begin, ensure the following to prevent delays:

• Keep Service Active: Do not cancel your service with your current provider until the port is confirmed as "Complete."
• Clear Balances: Ensure all outstanding invoices with your current carrier are paid.
• Verify Portability: Use the AVOXI "Portability Tool" in your dashboard to check if your specific number type and country are supported.

2. The Porting Process

The transition follows a standard 7-step lifecycle:

• Request: Submit your porting request via the AVOXI online cart or dashboard.
• Validation: AVOXI reviews your submitted documents for accuracy.
• Confirmation: Your information is confirmed with the underlying carrier.
• Submission: The request is sent to the in-country porting authority/current provider.
• Pending Notification: Your current provider acknowledges the request and sets a "Firm Order Commitment" (FOC) date.
• Activation: The number is programmed onto the AVOXI network.
• Completion: The port is finalized, and you can now cancel your old service.

3. Required Documentation

Documentation varies by country, but these are the "Must-Haves":

• Letter of Authorization (LOA): A signed document giving AVOXI permission to act on your behalf.
• Proof of Ownership: A PDF copy of your most recent billing invoice (must be within the last 90 days) showing your name, address, and the phone number(s).
• Country-Specific Forms: Some regions (like South Africa or parts of Europe) require a Geographic Number Portability (GNP) form or a Letter of Intent (LOI).
• Business Registration: A copy of your company’s VAT or Tax ID registration.

❓ Porting FAQ Section

How long does it take to port a number?

Timeframes depend on the country and number type:

• US/Canada Toll-Free: 3–7 business days.
• US/Canada Local (DID): 1–3 weeks.
• International Local/Toll-Free: 4–6 weeks (approx. 30 business days).

Will I experience any downtime?

No. Your number remains active with your current provider throughout the process. The "switch" usually happens in a matter of seconds once the port is activated on the scheduled date.

Why was my port request rejected?

The most common reasons for rejection include:

• Data Mismatch: The address or name on your LOA doesn't match the current provider's records.
• Incomplete Documents: Missing signatures or outdated invoices (older than 90 days).
• Active Freeze: Some carriers have a "port freeze" on accounts for security; you must call them to lift it.

Can I port a Skype or Google Voice number?

Yes, most virtual/VoIP numbers (including Skype) are portable, provided you can provide a recent invoice or account screenshot as proof of ownership.

What if my number isn't portable?

If a number cannot be ported due to local regulations, AVOXI recommends Forwarding or SIP Trunking. You can keep your number with the original carrier and forward the calls to an AVOXI number to utilize the platform's features.

Does porting a number automatically cancel my old contract?

No. While the service for that specific number ends with the old carrier once ported, you must contact them to officially close your account and stop any future billing for other services.

Need Help?

For real-time updates on your porting status, visit the Number Management section of your AVOXI dashboard or contact support@avoxi.com.