To port a Germany toll-free number, our supplier requires the Allocation Form / Letter that was received upon ordering the number from BNetzA (BNA)
German toll-free numbers are allocated directly by the national regulator (BNetzA) to individuals and businesses upon application. The current supplier who purchased and obtained this number from BNA should be able to provide the letter needed. Please reach out to your supplier for this letter, and ensure your company name is listed as the primary owner.
If your current supplier cannot provide this document, you can apply to BNetzA (BNA) to allocate the number under your name. Attached is a guide to apply directly to BNetzA. Once the application is approved you will receive a letter, AVOXI will then be able to activate and set up your number on the AVOXI platform.
NEW AVOXI Platform
AVOXI will use the information provided on the order as the default information. If you want to change the information, your number is registered. Upload this directly within your AVOXI platform at the number field. Once these are received and reviewed by our number team, the in-application status will automatically update; learn more here!
Generally, you will hear back from us within 24 hours. For Immediate action, you can always reach us at +1 (770) 937-9735. Please note your number will not work and is blocked until your information is registered with the local provider.
AVOXI Core Platform
If you are an AVOXI Core customer, you can track your order status with your Onboarding Specialist, who will also provide regular email updates. Lead times on orders are based on inventory at the time of order. Most numbers are usually ready the next day unless there is a long order time with the carrier. Contact your Account Manager about an AVOXI Platform Demo and Migration.
