All users can view all Toll-Free, Local (DID, DDI), Mobile, and TrueLocal AVOXI virtual numbers associated with your company's account on the Numbers Dashboard of your AVOXI online platform.   

View your numbers

1. Select the "Numbers" section in the left-side navigation bar to view your numbers. 
2. You can now view all numbers associated with your account on your organization's "Number Dashboard" under the "Manage" tab.
3. Phone Number: Under the "Phone Number" column, you can view a list of all active phone numbers.
4. Local Format - Always verify the local dialing format in the number country of origin; more information can be found here
5. Friendly Name - This allows admins to assign user-friendly labels to numbers.
6. Country & Number Type - Toll-Free, Mobile, or Fixed Line. 
7. Services Enabled - This column will show which services are enabled on that particular number (for example, Voicemail / Call Recording / SMS/TrueLocal).
8. Target Destination - How incoming calls to a specific number will be answered (example: forward to an external number/voicemail/extension/SIP Forwarding/MS Teams) and to who the number is assigned.

As a Genius Admin, you can view your "Number Metrics" which gives you the ability to monitor inbound and outbound call activity as well as the average call duration. Drill down from a specific Number report page to Company activity.  

To view the Numbers report:

1. Navigate to Analytics using the left-hand navigation menu.
2. Select the Numbers reports.

Date and Timezone 

Use the date picker located in the top right corner to select the desired date range. By default, the dashboard will use your account Timezone. Use the shortcuts to select the time interval or select a custom date.

Filter By

• Number - View data for a single number or set of numbers
• Country - View data for your numbers in a single country or countries

Total Calls

View the total number of inbound and outbound calls.

Inbound and Outbound Overview

Overview of inbound and outbound call metrics. Users can click on the Answered, Unanswered, and Voicemail metrics to drill down into the call activity logs filtered by the selected metric.

• Total calls - total calls made or received, including answered, unanswered, and voicemails
• Answered - calls that were answered by the receiving party, does not include voicemails
• Unanswered - calls that went unanswered by the receiving party
• Voicemail (Inbound ONLY) - inbound calls that went to voicemail
• Total Duration - total duration for all calls
• Average Duration - total call duration divided by total number of calls
• Maximum Duration - longest call duration

Call Distribution

View your call distribution by inbound, outbound, and total calls. Toggle between All, Inbound, and Outbound to see the distribution based on direction and call outcome.

• Total - Shows the volume of inbound and outbound calls compared to the total call volume.
• Inbound - Shows the inbound distribution broken down by answered vs unanswered
• Outbound - Shows the outbound distribution broken down by answered vs unanswered

Snapshot

The Snapshot ranks your top 10 numbers, countries, and trunks in order of highest to lowest number of connected calls.

• You can toggle between the inbound and outbound views.
• Snapshot Dropdown
  • Number - Shows the AVOXI numbers/Caller IDs with the most connected calls
  • Country - Shows the countries with the highest number of connected calls based on the location where you have numbers
    • Ex. Your US numbers have the highest number of connected calls, followed by your UK numbers, and so on.
  • SIP Trunk (outbound view only)

Phone Number Details

View your number performance metrics at the number level. Metrics are separated by inbound vs outbound performance. Users can click on a number in the table to view the call activity for that number.

• Calls - The total number of calls
• Total Duration - Total call duration
• Average Duration - Average call duration
• Max Duration - Longest amount of time spent on a call
• Answer Seizure Ration (ASR) - Percentage of successfully connected calls

Genius Tip: If you have permission to do so, you can use the Share Report, Download, or Schedule Reports features to share/download your report.

Phone numbers are essential to your AVOXI account and allow you to make and receive calls. You can add an individual or multiple additional numbers directly through your AVOXI account anytime. Our latest enhancements enable buyers to purchase up to 1000 numbers /country/number type with no overall limit. 

Use the below guide to get started:

• First, log into your AVOXI account using your username and password.
• Next, select the “Numbers” section located on the left-side navigation.
• On the numbers dashboard, click on the “+Add” button. 

• Selecting your Number:
  • Using the drop-down, select the required Country 
  • Next, using the drop-down menu, select the Phone Number Type you wish to purchase. Use our informative numbers guide to learn more about how each number type works and which is best suited to your business needs.
• Individual Number:  
  • To select a particular number or individual number, click the “Individual Number” block and select the number of your choice 
• Multiple Number - Bulk Number Purchase: 
  • To purchase numerous numbers or bulk numbers, select the “Mulitple Numbers” block
  • Once you are sure you have chosen the correct number type and Country, enter the number of numbers required 
• Forward Calls To:
  • Using the “Forward Calls To” drop-down, select how you wish to route your number.  
  • Selecting the Forwarding option is crucial, as the forwarding destination will impact the number of minutes in your chosen calling plan. 
• Please choose your desired plan from our virtual number package offering.  
• If you want to add SMS Forwarding to your number, select your designed plan.
• All phone numbers include a call recording 30-day free trial; check the box to activate.
• Review your order.
• Use the “Information” icon to view important information about your purchase number. 
• If you have selected the incorrect number / or need to change your order, click the “Delete” icon to empty your cart.
• As you are already a customer, you are not required to complete your information and will automatically log in.
• Please tick the box to accept our standard terms and conditions
• When you are ready, select the “Place Order” button to complete your purchase

Your new number will appear in your AVOXI account under the “Numbers” section.

Still, require additional numbers? Follow the same process!