As part of our global coverage expansion, we continuously add new numbers, inventory, and locations to our online shopping cart. Additionally, we regularly release updates and improvements to the Genius platform UI and behind-the-scenes to keep our software running smoothly.
NEW Service Coverage
Our provisioning team has added the below number of coverage to the AVOXI online shopping cart:
New Products
- Brazil - Belo Horizonte (30 Channels) - TrueLocal
- Brazil - Belo Horizonte (5 Channels) - TrueLocal
- Brazil - Belo Horizonte - DID
- Ghana - Accra - DID & TL
- Ghana - Takoradi - DID & TL
- Ghana - Cape Coast - DID & TL
- Ghana - Koforidua - DID & TL
- Curacao - National - (Unlimited Channels)
- Guatemala - National
Enhancements - Flow Builder - Integration Screen Pop Settings:
- Removed Screen pop setting as team-level
- A screen pop is enabled for all customers with active Integration by default.
- With native integrations, Screen pop can no longer be enabled/disabled.
Enhancements - Contact Center (Feature Flag ) - Updates to Agent Reporting
- Added a fixed number of Agents or Teams shown in the filter (15) and then provided overflow if the user is filtering on more Agents or Teams so that it doesn't take up too much space. Additional Agents or Teams will be shown when hovering over.
- Added tooltips to Team and Agent filters to provide more detail on the changed behavior of the Team and Agent filters on Agent reports.
- We added the ability to output the Agent Status Logs via CSV or scheduled reports across multiple Agents.
Release notes include new features, enhancements, and bug fixes. Updates are done weekly, so check back often to see what's new. Also, please forward product suggestions to product@avoxi.com.
