AVOXI Release Notes - October 31, 2023

AVOXI Deployment Summary: With this week's release, we launched our New AVOXI Support Portal, built to give customers transparency into their cases via an easy-to-use dashboard. In addition, we released new number services in Japan, Germany and Costa Rica, which are now available in our online shopping cart. 

 

New AVOXI Support Portal ~ Case Monitoring

The new AVOXI Support Portal is now visible to all users with Admin Roles  Designed to give customers a fast and direct way of getting answers to open or pending cases; the self-service portal allows users to quickly open a support case while providing complete visibility to all patients via an easy-to-view dashboard  AVOXI aims to reduce follow-up cases while giving users transparency and improving the customer experience. View our customer-facing guide for essential tips.

 

New Number Service Coverage 

Our carrier and provisioning team has also added the below number coverage locations to the AVOXI online shopping cart:

  • Japan - DID (NTT) - Tokyo
  • Japan - TrueLocal (NTT) - Tokyo
  • Germany - Stuttgart - TrueLocal
  • Costa Rica (Port Your) ITFS

 

New Login Process

With this release, users will now see a 2-step login screen.

  • First, it will ask for your email, and then the password field will pop up.
  • This should prepare us for signing in with SSO coming in late November.

 

Product Adjustments and Fixes

  • Disposition - Number Testing:  Dispositions are not showing for number testing when the only disposition in the org settings is an internal disposition.

 

Release notes include new features, enhancements, and bug fixes. In addition, weekly updates are done, so check back often to see what's new. Also, please forward product suggestions to product@avoxi.com.


 

Give feedback about this article

Was this article helpful?

Have more questions? Submit a request

Updated:

November 17th, 2023

Author:

Louise Ross

Updated By:

Louise Ross

KB ID:

2302608

Page Views:

507

Tags:

release, avoxi

Can’t find what you’re looking for?

Contact our award-winning customer care team.