AVOXI Deployment Summary: With this week's release all AVOXI customers can now port South Africa non-geographic numbers, and Beta customers can now upload documents directly into their online platform.
Enhancement Scheduled Reports Activity
Customers now have the ability to create a Scheduled Report on My Activity and Company Activity.
Beta Feature Reminders
AVOXI Mobile App
Our new AVOXI Mobile App is now available to select internal users for testing purposes.
Skills-Based Routing
Intelligent call distribution begins with skills-based routing. Pilot customers can now combine skills-based call routing with priority routing rules to achieve higher customer satisfaction scores, more productive agents, and lower operational costs. Learn more on using Skills-Based Routing
Document Management
BETA Customers now have the ability to upload required documentation via their Active Orders number profile page. With only a few clicks they can instantly view a detailed list of required docs and instantly upload. Once these are received and reviewed by our number onboarding team, the in-application status will automatically update and include any relevant notes. Learn more about viewing Number Orders Status and Required Documents.
Coverage & Inventory Expansion
The Provisioning and Carrier team has made the below updates to our Cart Inventory and Pricing, please direct all feedback to provisioning@avoxi.com.
- Canada-Toronto TrueLocal
- Montreal TrueLocal
Release notes include new features, enhancements, and bug fixes. Updates are done weekly so check back often to see what's new. Please forward product suggestions to product@avoxi.com.
