Cancelling a number removes it from the Numbers page but does not delete its call records. The CDRs are still in Genius — you just have to type the number into the Activity search field, since cancelled numbers no longer appear in any drop-down.
Requires Admin access.
Steps
-
Log in to AVOXI as an Admin.
- Select Activity in the left-side navigation bar.
3. Select Company Activity.
If inbound calls to this number were forwarded to a Team, select Team Activity instead and choose that Team. All remaining steps are identical.
4. Type the cancelled number into the search field. It will not appear in any picker — enter it manually. Use country code, no spaces or dashes (e.g. 14045551234).
- Set your filters:
- Date Range — must cover the period the number was active
-
User, Direction (inbound/outbound/internal), Call Status (answered/unanswered/voicemail), Min Duration, Caller ID
6. Select Search.
7. To export, select the 3 dots → download CSV. Limit is 1,000 rows; split the date range if you exceed it. 
Troubleshooting
