What is the maximum size of disposition notes?  

The maximum size is currently 32,000 

What happens to my Agent's status when they complete a disposition? 

After completing a disposition an Agent's status will change to Available.  However, if they Agent was in a different status prior to taking/making the call, or changed their status during the call, we try to preserve that status when the disposition is completed. This allows an Agent to change their status before a call ends in case they need to take a break after the call.

What language do notes support? 

English with basic character sets

How are notes saved?  

These are saved using an autosave functionality

Can supervisors/managers add notes to internal calls?  

No

Can you set dispositions at an org level for select agents?  

No. When configured dispositions apply to all agents in the organization. In other words, the Support and Sales teams will share the same org-level dispositions.  It is therefore important to create dispositions that are general and can be used for more than one team.

Can you compile a report on notes?  

Yes, in the Analytics screen you can use the Dispositions report to view a report with all dispositions. You can also download disposition data for each call via Company Activity.

What happens if dispositions are set on a team and inbound/outbound dispositions are also configured?  

Queue call dispositions will always supersede inbound or outbound call dispositions.

Can you edit a disposition/note after selecting submit?  

No, once the disposition or note has been submitted this is final and can not be changed.

How long does it take for a note to appear within my CRM after submission by the agent?  

As this is a text field the transfer should be no longer than 2 to 3 minutes.

Which Agent is prompted for the Disposition if there is a Transfer event?  

The Agent who initially answered the call will be prompted for a Disposition in the event of a Blind or Warm transfer.