AVOXI is a browser-based application that requires a network connection to receive and make phone calls successfully. Therefore, when there are network issues or the internet does not meet the required speed, there can be a 'Connecting...' message on the web phone.  

An example of this connection issue can be seen in the following screenshot:

Causes and Troubleshooting Steps

Reasons for the connection issue can vary. However, some common causes are below:

Problem 1:  No Internet Connection

• There is an issue with the network or no internet connection.  
• Even when a computer is connected to a network via Wi-Fi or any other method, it may not have an internet connection.  
• Visiting a website or going to an internet speed test site like https://www.speedtest.net will confirm if there is a connection issue.

Problem 2:  Slow Internet

• The internet is not meeting the speed requirement for making and receiving calls.  
• When it has been confirmed that a network is connected to the internet, the next step is ensuring the minimum speed requirement is being met.  
• An internet speed of at least 80 kbps or .08 Mbps is recommended when using the AVOXI webphone.  
• This can also be confirmed by running an internet speed test at https://www.speedtest.net.

Problem 3: - Virtual Private Network (VPN)

• A virtual private network (VPN) is being used to restrict some traffic to or from AVOXI.  
• A VPN is often used to create a secure environment but can restrict some connections to the web phone.  
• It's possible a particular case will need to be made for AVOXI and can be confirmed by checking with an Admin of the organization's network.