💬 Business SMS Forwarding Guide (FAQ)
This guide covers common questions about your SMS service, including pricing, functionality, and restrictions.
💰 Pricing and Contracts
| Question |
Answer |
| Do I need a contract for SMS? |
No contract required. We offer flexible month-to-month packages. Your plan begins the day your account is verified. You can easily start and stop your service at any time. Additional pricing options are available upon inquiry. |
| Is there a 30-day trial? |
No, a 30-day trial is not offered. |
📲 Messaging Types and Limits
| Question |
Answer |
| What is the difference between P2P and A2P messaging? |
P2P (Person-to-Person): Two-way conversation between two humans (back and forth). |
|
A2P (Application-to-Person): Any traffic where a person receives messages from an application. This includes marketing, appointment reminders, notifications, and One-Time Passwords (OTPs). |
| Does character limit my SMS responses? |
You can send messages up to 160 characters per message. Longer messages will be automatically broken up into multiple messages, and you will be charged per message segment. |
| Can a business use SMS to initiate a text message to its customer? |
No. At this time, a business can only reply to a text message that was initiated first by the customer. |
| Can I use emojis in my SMS responses? |
Yes, we support all written languages, including emojis. |
| Can SMS forwarding be used for verifications? |
No. Our current business texting/SMS forwarding is NOT designed for verification systems. SMS Virtual numbers are not compatible with verification systems and will be automatically blocked. |
📧 Email Forwarding and Management
| Question |
Answer |
| Is there a mobile app for SMS? |
No. Since your SMS messages are forwarded directly to your email, you can access those messages anywhere you have access to your email. |
| Can I forward my incoming SMS to a group email address? |
Yes. You can forward messages to any email address, including a group email or an application email (e.g., a CRM email-to-case address). This allows your team to easily respond to and manage inquiries. |
| What does the incoming SMS look like in my inbox? |
Incoming SMS messages will have the subject line: "SMS from (and the user's number)" and the body will contain the customer's text message. The system will not pull names. |
| When responding to a customer's SMS/Business text, will the recipient know I am emailing them? |
No! Your email responses will appear to the recipient exactly like a text message. Our system automatically removes email signatures and other email-specific formatting. |
| What happens if my out-of-office responder is turned on for the forwarding email? |
Your customers will receive SMS messages that include your out-of-office responses. To prevent this, you should set up rules to exclude responding to these messages or change your forwarding address to a group email address. |
| Can I block customers from texting my SMS number? |
No, we currently do not have that capability. |
| Does SMS forward to WhatsApp? |
No, it cannot currently forward to other applications like WhatsApp. |
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