As a Genius Admin, you can add phone numbers for an agent to use as the outbound caller ID within a particular team. Use our below guide to add numbers to various teams.
Start by selecting the "Teams" icon located on the left-hand navigation bar.
Then select the team for which you want to add phone numbers to display as the caller ID when making outbound calls.
Next, select the "Outbound Caller ID" section on the "Settings" tab.
To add available numbers, click the Edit button located on the top right-hand corner of the Outbound Caller ID homepage.
The pop-up window will list all numbers in the Available caller IDs section.
Select which numbers you want members of the chosen team to have available as an outbound caller-ID when making a call.
Using the center arrow, move the number to the "Team Caller IDs" block/section. Then, click the Apply button to implement your changes.
The outbound caller ID in the Team-> Settings will also now reflect all of the numbers selected and available to any agent that is a member of that team.
Genius Tip: If an agent is a member of more than one team, they will have access to all of the numbers across the multiple teams they are a member of.
The FROM field under Call Activity for any outbound call will display the number used as the outbound caller ID as well as the name of the agent who placed the call. The Call Details for that particular call will also display the name and specific outbound caller ID used in the 'From' field.
For any internal call made to another agent, the FROM field will remain the extension of the agent placing the call.
Note: The reliability of the outbound caller ID being displayed on the receiving person's phone can vary depending on the country and carrier of the phone service.