You don't have to change your business cards or update your website just because you're switching to AVOXI. Porting allows you to move your existing service provider to us.
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The Porting Process at a Glance
Phase |
Action Required |
|---|---|
Submission |
Submit a Letter of Authorization (LOA) and a recent Customer Service Record (CSR) or phone bill. |
Verification |
AVOXI submits the request to your current carrier. They verify that the account info matches exactly. |
FOC Date |
Once approved, we receive a Firm Order Commitment (FOC) date. This is the "moving day" for your number. |
Completion |
On the FOC date, the number transitions to the AVOXI network. |
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Essential Requirements
To ensure a smooth transfer and avoid "Rejections," keep these industry standards in mind:
- Do Not Cancel: Your service must remain active with your current provider until the port is 100% complete.
- Exact Matches: The name and address on your LOA must match the billing records of your current provider.
- Unlock Your Numbers: Some carriers (especially mobile ones) require a "Porting PIN" or for you to "unlock" the number before it can be moved.
Note on Timelines: Simple ports (US/Canada) typically take 1–2 weeks, while international "Port-In" requests can take 4–8 weeks depending on local country regulations.
